Returns & Replacements
Returns - We will accept the return of any item you are not satisfied with within ten (10) days (25 days for international orders) of the shipping date. Acceptable returns MUST be in new, unused condition, in the original packaging, and inner bags must still be sealed.
For these returns, simply email us (help@AirlinersInScale.com) for return authorization, and there will be no restocking fee. We are unable to reimburse original or return shipping costs. Return credit for the price paid for the product will be issued as store credit (in the form of an e-Gift Certificate) after the item is received and inspected. When emailing for the return authorization, please be sure to include the Order Number and the reason for the return. If approved, we will reply back with a RMA Number and return address. Be sure to write the RMA Number on the outside of the return package.
We do not accept returns via COD or any other collection method. COD packages will be refused. Packages billing us without authorization will be refused unless other prior arrangements were made.
NOTE - Returns can only be made by the original purchaser of the item. Third party returns will not be honored.
Returns Due to An Item Defect - The instructions on how to handle this type of return will vary, and will be handled on an individual basis. Please email us (help@AirlinersInScale.com) and let us know about the defect and provide pictures if possible. Be sure to include your Order Number with your email.
Unfortunately, an aftermarket item or a model kit is not always perfect as far as fit or accuracy. This is considered to not be a defect. An item is considered defective only if it is a ‘short-shot’ mold, broken inside the box, or has something missing.
Additionally, items may have minor defects (such as blemishes, scratches, dings, scuffs, etc.) that do not impact your ability to build the kit or enjoy the reference book. The presence of minor defects is not considered a defect. We understand some customers want to buy an item as a collectible; however it is our policy that we do not sell collectibles and we do not represent in any manner that any item purchased from us is in perfect condition with no minor defects.
Returns Due to Shipping Damage - If you receive a package from us with apparent shipping damage, please refuse the delivery. If the delivery has already been made and you find that the merchandise was damaged by the shipper, please call or email us right away with as much information as possible about the damage, and your order number. If UPS was the shipper, please also call the shipper (UPS: 1-800-PICK-UPS ) and report the damage. Save all packing material and paperwork and do not throw anything away. If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.
Can a magazine, book, or video (DVD, CD) be returned? No - magazines, books, and videos (DVD, CD) may not returned. They can only be exchanged for the exact same title if it is defective.
We do not have any minimum order requirement.
We accept credit cards (Visa, MasterCard, Discover, and American Express), PayPal, Pay with Amazon, Cash, Personal Checks and Money Orders.
Cash – Cash is sent at your sole risk. Cash payment is only accepted in US Dollars.
Credit Cards – We accept Visa, MasterCard, Discover and American Express credit cards.
When an order is placed with a credit card, an authorization is run to validate your credit card which could result in a temporary hold for the order amount being placed on your account that typically lasts for one to five days by your bank. We have no control over whether this is done or not to your account. Upon processing and shipping your order, we will then “charge” (move the money from your account to our account) your credit card.
A valid billing address (address your credit card bill is mailed to) and CVV Security Code (3 digit code on the back of your card) is required.
Money Orders – Money Orders must be in US Dollars drawn on a US bank
Personal Checks - We will also accept personal checks from established US customers (have ordered at least once previously). Check must be in US dollars from a US bank. We reserve the right to hold any order until such check clears.
Money Transfers (Western Union, MoneyGram, etc) - We do not accept Money Transfers (the type of payment where payment is picked up at an agent).
Where to send paper payments (Money Orders, Checks, Cash)? If you are mailing in a payment (check or money order), it should be sent to:
PO Box 1580
Liberty MO 64069-1580
All prices, pictures and descriptions on this site are subject to change without any prior notice.
AirlinersInScale maintains no responsibility for inadvertent or typographical errors. In the event of an error, we reserves the right to cancel or refuse orders at our sole discretion
Unlike most other online hobby retailers, we are not an ordering service as we actually stock everything we sell (except items specifically noted as not in stock or pre-orders). The webstore lists, in real-time*, what is in stock and available for purchase. Inventory quantities automatically update after each and every order is placed. With this system, you get what you order each and every time.
All items are subject to prior sale while it is in your shopping cart. Shopping cart periodically checks what is in your cart for availability. If an item becomes unavailable while it is in your cart, it will be removed from your cart and you will receive a notification that this has occurred. The only way to “reserve” an item is to complete checkout successfully. Upon success checkout, the item(s) will be transferred from open inventory (inventory that anyone may purchase) to your Order.
We have a fill rate of over 99.9%. It is not 100% because every once in a while we cannot find an item that is supposed to be in stock. This usually is the result of "sticky fingers" (we don't find out about this usually until someone tries to buy it) or other human error. It does not happen very often, but it does once in a while
Any sales/discounts/specials/etc (collectively called “sales”) that we run are effective only for orders placed (checkout successfully completed) during the sale period. Sales may end at any time without any prior notice. Sales are effective only for in stock items and do not apply to any special orders or pre-orders/back-orders.
Note - you may not cancel an existing order placed prior to the sale period and re-order under the sales price for the same item(s). Thus, any items re-ordered under a sales price from an order cancelled during the sales period will not be honored and is subject to cancellation. This is simply unfair to the customers who pay quickly. There is no exception to this so please do not ask.
We are required by the State of Missouri to collect sales tax if you either pick up an order at our warehouse in Liberty, Missouri; or if your order is shipped to a Missouri address.